ABOUT US

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Hello and Welcome!
We are OSLO & RY.
 
A brand who revels in a good story and loves to find special products for you, your family and friends. We believe in celebrating and cherishing all of life’s moments. We know that when we do this, it ignites in all of us; love, joy, warmth and happiness. 

We love to giggle and enjoy all sorts of ‘gigglers!’ We adore the silent mischievous gigglers, and the gigglers who can’t hold back, and roar with laughter. I guess that’s in all of us. 
We love how words written in a card, shows you care.
We believe that thinking of someone, sends vibrations through the world.
We look forward to sharing our story with you and celebrating each day as it unfolds.

Yours in Giftware,
Oslo and Ry  

 CONTACT US 

We are happy to answer any questions or help you with returns, etc. So please feel free to reach out to us via email at hello@OSLOANDRY.com.au


THE "small" PRINT
RETURNS POLICY
 
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

SHIPPING
 
We can ship to anywhere in Australia and New Zealand. Note that there are restrictions on some products, and some products cannot be shipped due to weight and dimensions, for example our prints. We ship the majority of our product through Australia Post or sometimes use a third-party courier. We will provide you with a tracking number to follow your goods as they journey from us to you. Please note that Australia Post is experiencing some delays, as a result of COVID-19 and we will work hard to ship your goods as soon as possible, to minimise delay. Please also note that the shipping rates for many items we sell are weight-based, if we are not offerring a flat shipping rate.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full gram. 

DELIVERY POLICY

It is your obligation to enter the correct delivery address at the time of ordering, unfortunately we cannot be responsible for orders gone missing due to incorrect information. If you have made an error in the address or details, please inform us immediately at hello@osloandry.com.au to ensure we can do everything we can to update the details to a safe and correct delivery of your items.We aim to fulfil your order asap, from then delivery can be expected to be around 7-14 days from payment. Please be aware as this is just a guide as some delays can be experienced due to COVID-19 as well as during busy/peak periods.

PRIVACY POLICY

Oslo and Ry are committed to the privacy of the personal and sensitive information which is collected and used.

WHAT WE COLLECT:
We collect information from you which is necessary to provide you with the goods you have purchased or are interested in purchasing. This includes collecting personal information such as your name, address, email address, contact telephone or mobile number, credit card details, bank details and any other relevant information which is necessary for us to assist your purchase and provide you with our beautiful products. Please note that we do not retain credit card numbers used to purchase our products as this information is collected by financial institutions that have their own privacy policies. We collect information from you when you enter a competition either through our website or in person. This may include information such as your name, address, email address, contact telephone or mobile number and any other relevant information necessary to assist us in administering the competition and awarding prizes to the lucky winners. We collect information from you which is necessary to acquire goods or services from you and/or use such goods or services. This includes collecting personal information such as your name, address, email address, contact telephone or mobile number and any other information which is relevant for us to assist and acquire use of your goods and/or services. When you peruse our site, we automatically receive your computers IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

DIRECT MARKETING
At times, with your permission we will send you emails based on your buying history, about our company, our beautiful products and to generally spread love and joy throughout our Oslo and Ry community. Individuals can opt out from receiving amazing marketing material at any time by contacting hello@osloandry.com.au

USE OF COOKIES
Our website uses cookies to anonymously distinguish you from another customer on our site. This helps us develop a greater shopping experience for you in the future. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon as you visit our site or access our services. Please note that the information collected is anonymous and is used to enhance our services to you and we do not collect personal data or information to which has not been previously supplied.

CHANGES TO OUR PRIVACY POLICY
We reserve the right to change this privacy policy at any time. Please review it frequently, if it is updated and you have any queries please contact us at hello@osloandry.com.au